Customer Success Consultant / Trainer

  • Customer Success
  • Amsterdam, Netherlands

Customer Success Consultant / Trainer

Job description

Are you passionate about Customer Success? Have you walked the talk and do you strive to continuously increase your CS knowledge through books, podcasts, and more all the time? Then this role could be a match made in heaven.

Customer Success is a young discipline and a lot of companies need your help to ensure that their teams are set up for success aka. customer success.

These are questions that you would be solving independently and/or together with our team of consultants:

  1. How can I make my customer success team a true revenue center?
  2. How to move from customer support to customer success?
  3. How to compensate my CSMs?
  4. What is the right profile to hire?
  5. How to set up a proactive health-score in my CSM tool?
  6. What are the right KPIs to track with regards to CSM performance?

If you had to think about those or similar CSM-related questions in your previous roles and you like the challenge of creatively helping clients with their various specific challenges. Then let's talk!

Job requirements

  • Be a lifelong learner and truly curious person that always wants to develop
  • Feel comfortable speaking in front of, and train groups
  • Entrepreneurial and training experience is a plus
  • Min. 4 years of CSM experience; ideally in a leading role
  • Fluent in English; Dutch or German is optional
  • Proactive, independent & entrepreneurial attitude that works with the SaaSCollective to create a true SaaS knowledge hub

What we offer:

  • Competitive salary
  • 26 vacation days
  • Ability to build an entire company from scratch and take responsibility
  • Semi-Remote or onsite work (Amsterdam - Amstel Offices) is both possible
  • Apple gear and all the start-up gimmicks that you dream of

What & who is SaaSCollective?

Founded by Nils Brosch & Steven van Rij, SaaSCollective believes that scaling a company is a 'weak-link system'. The weakest part of the chain, Marketing, Sales and Customer Success determines the overall strength. Hence, we set out to improve the entire go-to-market engine of B2B SaaS companies through training, consulting, and also products. With more than 15 steady members and many associated parties, the Collective is growing rapidly, however, you will be the first official hire of SaaSCollective.